Enhancing the Member Experience: The Pivotal Fitness Success Story

pivotal-fitness-np-banners_blog.pngFor ten years, Pivotal Fitness has provided members with with top notch fitness facilities in four South Carolina cities, and in Fort Lauderdale, Florida. At 50,000 square feet, the club caters to a wide range of members, offering group classes like Zumba and yoga, personal training sessions, and even includes a nursery for parents.

Their operations coordinator Megan Berrard has worked at Pivotal for about a year, and says that after working in retail she enjoys the challenge of the fitness industry. “I first worked at Pivotal for one summer about five years ago and since then I’ve always loved the fitness industry,” she says. “It’s always changing and there’s always a lot going on when I’m at work.”

“We needed a way to better communicate with our members”

With five locations across two states, Pivotal Fitness needed a way to ensure that all of their members, regardless of where they lived were able to have easy access to all the information they’d need. Megan says that the biggest problem they needed solved was member access to class schedules, as well as their account information with the club. “We needed a way to better communicate with our members,” she says. “With our mobile app, now members can view class schedules and book their spot, as well as access their account information instantly.”


In setting up Pivotal Fitness for a mobile app, Megan says that Netpulse did an excellent job in walking them through all the steps and making sure the app got rolled out correctly. “Overall the support from Netpulse has been great. The webinars provided were great, customer support has been great and they even set up a training for our staff to learn to use the app as well.”

“The app has enhanced the gym experience for our members”

Along with the ability to access class schedules and account information the mobile app also integrates with fitness wearables like Fitbit and Jawbone, gives members the chance to track their progress and has allowed Pivotal Fitness to set fitness challenges for members to compete against one another. These additional features have improved member engagement and overall, Megan says the app has been met with widespread support. “We definitely love having a mobile app from Netpulse,” she says. “It makes a lot of things easier, it’s definitely enhanced the gym experience for our members.”

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